Credit & Billing Manager

About SoftWave TRT

SoftWave TRT is a fast-growing medical device company revolutionizing regenerative medicine with FDA-cleared shockwave therapy devices used by top healthcare providers nationwide. As we continue to scale, we are investing in systems, processes, and people to support long-term growth and operational excellence.

SoftWave TRT is seeking a Credit & Billing Manager to build, lead, and optimize the company’s billing, credit, and collections functions. This role will play a critical part in implementing NetSuite, building scalable processes and controls, and managing a small team. The ideal candidate is both hands-on and strategic, comfortable operating in a fast-paced, high-growth environment, and passionate about building best-in-class billing operations.

Key Responsibilities

Billing, Credit & Collections

• Oversee end-to-end billing, credit, and collections operations, ensuring accuracy, timeliness, and compliance
• Manage customer invoicing, payment application, dispute resolution, and account reconciliations
• Establish and maintain credit policies, credit limits, and risk assessments aligned with company objectives
• Monitor and manage accounts receivable aging, proactively driving collections and reducing DSO
• Partner with Sales, Customer Success, and Finance to resolve billing issues and improve customer experience

NetSuite Implementation & Process Development

• Serve as a key contributor to the NetSuite implementation, particularly for billing, AR, and credit workflows
• Design, document, and implement standardized processes, procedures, and controls to support scalability
• Ensure billing and AR processes align with revenue recognition, deferred revenue, and GAAP requirements
• Identify opportunities to automate and improve efficiency through system enhancements and reporting

Leadership & Collaboration

• Lead, train, and mentor a small billing and credit team, fostering accountability and continuous improvement
• Establish performance metrics and ensure consistent execution across the team
• Collaborate closely with Accounting, Finance, Sales Operations, and Customer Support to support company growth
• Support month-end close activities, audits, and reporting related to AR, billing, and cash collections

Reporting & Analysis

• Prepare and analyze AR, collections, and cash application reports for leadership
• Provide insights into trends, risks, and opportunities related to customer payments and credit exposure
• Assist with forecasting collections and supporting broader cash flow planning

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or a related field
• 5+ years of progressive experience in billing, accounts receivable, credit, or order-to-cash operations
• Prior experience implementing or working within NetSuite strongly preferred
• Experience building or improving billing and credit processes in a growing organization
• Previous people management or team lead experience
• Strong understanding of AR, billing, collections, and internal controls
• Ability to partner cross-functionally and communicate clearly with both financial and non-financial stakeholders
• Highly organized, detail-oriented, and comfortable in a fast-paced, evolving environment

Preferred Experience

• Experience in medical device, healthcare, SaaS, or equipment-based businesses
• Experience in a high-growth, PE-backed, or scaling organization

Why Join SoftWave TRT

• Competitive compensation
• Health, dental, and vision insurance
• Paid holidays & PTO
• Opportunity to build and own critical financial processes in a rapidly growing company
• Collaborative, mission-driven culture with strong leadership support